Question 1

What exactly is InstantEduMail?

Accepted Answer

InstantEduMail is a hosted mailbox service built for students, teachers, and education teams. You choose a username, we create a secure inbox, and you read and manage mail in a clean dashboard.

Question 2

How long does it take to create an inbox?

Accepted Answer

Usually under ten seconds. Provisioning runs the moment you confirm your username, and the dashboard opens with the mailbox already active.

Question 3

Do I need a credit card to start?

Accepted Answer

No. The free plan covers inbox creation, realtime delivery, and full dashboard access without any payment details.

Question 4

Is my mail private?

Accepted Answer

Yes. Mail is transported over encrypted connections, each mailbox is isolated to its owner, and we never sell or mine message content.

Question 5

Can I use my own custom domain?

Accepted Answer

Custom domains are on the roadmap. The platform is already structured for domain routing, so existing inboxes will migrate without downtime when it ships.

Question 6

Does it work on mobile?

Accepted Answer

Completely. The layout adapts from wide desktop reading panes to a single-column mobile view with a slide-out navigation menu.

Question 7

Can institutions create inboxes in bulk?

Accepted Answer

Bulk provisioning for schools and departments is planned for the team plan, including CSV import and per-cohort labels.

Question 8

What happens to an inbox that goes unused?

Accepted Answer

Free inboxes stay active as long as you sign in at least once every six months. We email a reminder well before anything is paused.

Question 9

Are attachments supported?

Accepted Answer

Yes. Attachments up to 25 MB per message are stored securely and can be previewed or downloaded from the message view.

Question 10

How do I get support?

Accepted Answer

Reach us from the contact page. Free plans get a reply within two business days, and paid plans get priority support the same day.